Online Payment FAQ
General
What are the benefits of paying a bill online?
Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use—but only if you choose to store it.
What is Invoice Cloud?
Invoice Cloud is a web-based payment company that we have partnered with to provide a convenient bill payment service to our customers.
What is the relationship between Pediatricians of Dallas and Invoice Cloud?
We at Pediatricians of Dallas wanted to make paying bills easier for our customers, but didn't have the payment systems required to display, safely process and store financial information. We chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.
Using the System
How does the system work?
It is very simple. Here are the 3 steps:
1. You click the "Make a Payment" button on our website.
2. Click "Payments" to the right of your screen, then enter payment information for a One Time Payment or register to schedule a payment.
3. You receive an email confirmation with your payment amount and payment process date.
Can I use an Apple /Mac to use the service?
Yes, many customers use a Mac.
What browsers are supported?
Windows: Safari 4, 5 - Chrome 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7, 8, 9
iPhone and iPad: Mobile Safari 4x
Apple/Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4, 5
Ubuntu (Linux): Opera 9.6 - Firefox 3.6
Do I need to register to pay a bill?
Registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment.
How do I register?
Registering is easy and can be done when you make a payment. There are two ways you can make a payment.
When you need to make a payment, simply click on the "Make a Payment" button. You will be directed to Pediatricians of Dallas's "Pay and/or View Bills Online" site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
You can go directly to the Pediatricians of Dallas website and click on the "Make a Payment" button. You will then be directed to the Pediatricians of Dallas's "Pay and/or View Bills Online" site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make a one time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
Do I have to enter an email address to make a payment?
Yes, an email address is required for payment confirmation. A payment receipt is sent via email.
When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Under "How would you like to pay" click on the drop-down box and choose EFT Check.
Will I receive a confirmation email that my bill has been paid?
Yes, you will receive a confirmation email.
Do I need my account number to log in?
Once you have registered, you will need only your email address and password to log in. An account number is not required to make payments or to access the payment website.
I forgot my password; how do I find it?
You should click on "Forgotten Password?" at the bottom of the login screen. You will need your email address to retrieve your password.
Can more than one person pay bills online for the same account?
There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the "View or Pay Now" button and elect to make a one time payment. They will need to enter their name, email address, address and payment information. They will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.
Payment
What forms of payment can I use?
You can pay by credit or debit card, or you may issue an electronic check from your bank account (checking or savings). Pediatricians of Dallas accepts Visa, Mastercard, American Express, and Discover.
Can I still send in a paper check?
Yes, your bill can be paid in any of the following ways:
Email notification based payment – click the "View Invoice or Pay Now" button in your email.
Web-based online payment – login to online bill pay via our website.
Phone payments – call Pediatricians of Dallas at 214-691-3535 and ask for our billing department.
Paper check – sent by whatever means you choose, including US Postal Service to Pediatricians of Dallas.
If I don't have email, can I still process an electronic payment?
No, but you can call your biller to see if they accept electronic payments over the phone. To complete the online payment process yourself, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.
Which bills can I pay online?
You can pay your current monthly bill and past due bills from Pediatricians of Dallas.
What are the costs for paying online?
There are no signup costs, subscription fees or transaction fees.
There are fees imposed for returned payments, and your bank may charge you a fee based on the bank's fee schedule.
How should I enter my credit card information?
The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.
How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call Pediatricians of Dallas at 214-691-3535 and ask for our billing department in order to pay again.
Can I use more than one payment method per transaction?
Yes, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
How long does it take for a credit card transaction to process if I pay online?
Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.
How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?
EFT transactions typically take 48–72 hours to settle.
Do I need to notify my bank or change bank accounts?
No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.
What information do I need to make a payment?
If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a One Time Payment, then you will also need your bank account or credit card information and your account number.
When can I pay?
You can make payment 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.
Can I use a credit card to pay my bill(s)?
Yes, you can. Pediatricians of Dallas accepts Visa, Mastercard, American Express, and Discover.
Can I use a debit card to pay my bill(s)?
Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number.
Can I tell if my payment has been posted?
Yes, simply login to your account and select "View paid or closed invoices." If you are a registered customer, you will receive an email notification.
Will I have online access to my account?
No, Pediatricians of Dallas has not set up this feature at this time.
How long will my payment history be maintained?
18 months is the standard retention period.
Will I be able to print a copy of my bill?
No, Pediatricians of Dallas has not set up this feature at this time.
How do I change my account information?
Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call Pediatricians of Dallas at 214-691-3535 and ask for our billing department, and have us change it for you.
What is Auto-Pay?
If you elect to opt in to Auto-Pay, it means that your payments will be paid automatically on their due dates using your default credit card or bank account.
Can I cancel Auto-Pay?
Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.
I signed up for Auto Pay but do not see any information under "My scheduled payments."
The Auto Pay date will not appear under scheduled payments. Auto Pay will be debited from the customer's account on the due date.
What are scheduled payments?
Scheduled payments are scheduled individually by you for each payment on your specified date.
Can I schedule payments?
Yes. You can set up a future payment at any time prior to the date.
Can I change a scheduled payment?
Yes, as long as it is changed before the date it was scheduled to be paid.
What is a partial payment?
A partial payment occurs when only part of an invoice is paid. Please contact your Pediatricians of Dallas at 214-691-3535 and ask for our billing department for more information.
What is the difference between auto-pay and a scheduled payment?
Auto-pay is an automated process which pays your balance in full each billing cycle at 2am on the due date; scheduled payments are manually entered by you for the date you choose for each bill you choose.
What if I already have auto-pay or a scheduled payment set up with my bank?
You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don't wait until the last minute).
Why am I being charged a late fee?
If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact Pediatricians of Dallas at 214-691-3535 and ask for our billing department.
I received an email stating "Thank you for going paperless," but I DID NOT sign up for paperless!
The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.
Option 1: Customer must click on "Complete paperless process" link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.
Option 2: Customer can log into account and cancel paperless registration.
Choose >My Profile>paperless option>cancel paperless registration
Getting Help
Whom do I contact with questions about a bill?
Please call Pediatricians of Dallas at 214-691-3535 and ask for our billing department.
I accidentally deleted my current email notification, what should I do?
You can access the customer portal via our website and view the account there.
If I have additional questions or I am having trouble registering, who should I call?
Please call Pediatricians of Dallas at 214-691-3535 and ask for our billing department.
What if this website is down; whom should I notify?
If the website is down or inoperable, please call Invoice Cloud customer service at 877-256-8330 x2700.
Security
Is the Invoice Cloud system safe?
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we (Pediatricians of Dallas) do not see your complete account information.
What is PCI Compliance and why is it so important?
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
Who has access to my account?
You and Pediatricians of Dallas authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don't even show your full financial information back to you.
When does a lockout message occur?
To prevent unauthorized access to customer accounts (and as required for Payment Card Industry (PCI) compliance), an escalating timeout and lockout procedure is in place. This security feature is triggered by repeated failed logins. If you get a lockout message while attempting to login, you should contact Pediatricians of Dallas at 214-691-3535 and ask for our billing department.
